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ace55 Privacy Policy

Your privacy is something we take seriously at ace55. This policy explains exactly what data we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own information.

Last updated: June 2026

Our Privacy Commitments

Before getting into the full policy, here is a plain-English summary of the six things that matter most when it comes to how ace55 handles your data.

We Only Collect What We Need

ace55 collects personal data strictly for the purposes of running your account, processing PKR transactions, verifying your identity and improving the platform. We do not collect data for its own sake or to build profiles for unrelated commercial use.

We Do Not Sell Your Data

Your personal information — name, contact details, payment history, betting activity — is never sold to third-party advertisers or data brokers. The data you share with ace55 stays within our platform ecosystem and the service providers we use to operate it.

Encrypted & Securely Stored

Data transmitted between your device and ace55 is protected using standard TLS encryption. Account passwords are stored in hashed form — we cannot see your password, and neither can anyone else on our team. Sensitive payment data is handled exclusively by our payment processing partners.

You Control Your Data

You have the right to request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion of your account data where no legal retention obligation applies. Contact our support team to exercise any of these rights at any time.

Opt Out of Marketing

If you have opted in to receive promotional communications from ace55 — such as bonus alerts, PSL special odds or new feature announcements — you can opt out at any time through your account notification settings or by contacting support directly.

Data Retention Is Time-Limited

We do not keep your data indefinitely. Personal and financial data is retained only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations. Once retention periods expire, data is securely deleted or anonymised.

Contents
  1. Introduction
  2. Data We Collect
  3. How We Collect It
  4. How We Use Your Data
  5. Who We Share It With
  6. Payment Data
  7. Cookies & Tracking
  8. Data Security
  9. Data Retention
  10. Your Rights
  11. Minors
  12. Policy Changes
  13. Contact Us
Note: This Privacy Policy applies to all users of ace55 — whether you are browsing the site, registered as a member, or actively using the betting and gaming features. By using ace55, you confirm that you have read and understood this policy.

1. Introduction

ace55 ("we", "our", "us") operates the online sports betting and gaming platform available at ace55.vu, including any associated mobile applications. This Privacy Policy sets out how we collect, use, store and protect the personal data of users who interact with our platform — whether they are registered account holders or simply browsing the site.

We understand that for users in Pakistan, trust in how personal and financial data is handled is a key concern. We have written this policy in plain, clear language so you know exactly where you stand. If there is anything in this document you do not understand or want to discuss, you can reach our support team directly — contact details are in Section 13.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the ace55 platform.

2. Data We Collect

The personal data we collect from you falls into the following categories:

Category Examples Why Collected
Identity Data Full name, date of birth, CNIC / passport number Account registration and identity verification
Contact Data Email address, mobile number Account communications, support and notifications
Financial Data PKR deposit and withdrawal history, payment method details (e.g. JazzCash wallet ID, bank account) Processing transactions, fraud prevention
Activity Data Bets placed, games played, sessions, bonus usage Platform operation, responsible gaming monitoring
Technical Data IP address, device type, browser, OS, session timestamps Security, fraud detection, platform performance
Communications Data Support chat transcripts, emails sent to us Resolving queries, quality assurance
Preferences Data Notification settings, preferred sports (e.g. Cricket, PSL), language settings Personalising your experience on ace55

We do not collect sensitive categories of personal data such as political opinions, religious beliefs, health information or biometric data unless this is specifically required by a legal obligation.

3. How We Collect Your Data

We collect personal data through the following channels:

  • Direct registration: When you create an ace55 account, you provide your name, date of birth, email address and mobile number. Additional identity documents may be requested as part of our verification process.
  • Transactions: Every deposit and withdrawal you make generates a transaction record. This includes the payment method used (e.g. Easypaisa, Raast, bank transfer), the amount in PKR, the date and the status of the transaction.
  • Platform use: As you use ace55 — browsing sports markets, placing bets on cricket or PSL, playing slots or live casino — our systems automatically log your activity. This helps us run the platform correctly and spot any unusual patterns.
  • Device and technical data: Your browser, device type, operating system, IP address and session timestamps are automatically collected each time you access ace55. This data is used primarily for security and fraud prevention purposes.
  • Cookies and similar technologies: ace55 uses cookies and local storage to maintain your session, remember your preferences and improve performance. Full details are in Section 7.
  • Support interactions: If you contact our support team via live chat or email, the content of that conversation is recorded and stored for quality assurance and dispute resolution purposes.
  • Third-party verification providers: Where we use a third-party identity verification service to confirm your CNIC or passport details, we may receive confirmation data back from that provider. We do not receive raw copies of your documents directly from them — only a verification outcome.

4. How We Use Your Data

ace55 uses your personal data for the following specific purposes:

  • Account management: Creating and maintaining your account, authenticating your login and ensuring only you can access your account balance and betting history.
  • Transaction processing: Handling your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and processing withdrawal requests to your registered payment method.
  • Identity verification: Confirming your age (18+ requirement), confirming your identity to prevent fraud and to comply with record-keeping obligations.
  • Fraud and security: Monitoring for suspicious account activity, unusual betting patterns, multiple accounts, unauthorised logins and other security threats.
  • Responsible gaming: Tracking your deposit levels, session frequency and betting activity to support responsible gaming tools such as deposit limits and self-exclusion. See our Responsible Gaming page for more details.
  • Customer support: Responding to your queries, resolving disputes, investigating complaints and providing assistance with account issues.
  • Platform improvement: Analysing aggregated, anonymised usage data to understand how users interact with ace55, which sports markets and casino games are most popular, and where the platform experience can be improved.
  • Marketing communications: If you have opted in, sending you notifications about new promotions, enhanced odds on Cricket and PSL events, new game releases or platform updates. You can opt out at any time.
Important: We only use your data for the purposes listed above. We do not use your betting history or personal data to make automated decisions that significantly affect you without human oversight.

5. Who We Share Your Data With

ace55 does not sell your personal data to any third party. We may share data with the following categories of recipients only where necessary and only to the extent required:

  • Payment processors: Partners such as JazzCash, Easypaisa, Raast and bank transfer networks receive the minimum data required to process your PKR transactions — typically your account identifier and the transaction amount.
  • Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity document information to complete verification on our behalf. These providers operate under strict data handling agreements.
  • Game and content providers: Casino game studios such as Pragmatic Play, Evolution or Spribe may receive a session token and stake/return data to facilitate gameplay. They do not receive your full personal profile.
  • Technology infrastructure providers: Cloud hosting, database and security service providers that form part of ace55's technical infrastructure. All such providers are bound by data processing agreements that limit how they can use your data.
  • Fraud and security services: Third-party fraud detection tools that analyse IP addresses, device fingerprints and behavioural patterns to identify suspicious activity.
  • Legal and regulatory obligations: We may disclose data to relevant authorities where required by law, court order or to protect the rights and safety of ace55 users.

Any third party that receives personal data from ace55 is required to handle it in a manner consistent with this Privacy Policy and to use it only for the specific purpose for which it was shared.

6. Payment Data & Financial Records

All financial transactions on ace55 are denominated in PKR. When you make a deposit or request a withdrawal, the transaction details are stored in your account history and in our secure financial records system.

  • Card and wallet data: ace55 does not store full card numbers or full mobile wallet credentials on our own servers. Payment details are tokenised by our payment processing partners — we only retain a masked reference (e.g. the last four digits of a card) that is sufficient to identify the payment method for withdrawal purposes.
  • Transaction history: A record of every deposit and withdrawal associated with your account is maintained. This record is accessible to you through your account dashboard at any time.
  • AML obligations: Financial records are retained as required for anti-money laundering compliance. This means certain transaction records may be kept for a defined period even after your account is closed.
If you believe a transaction on your account was made without your authorisation, contact ace55 support immediately. Do not initiate a chargeback with your bank before raising the matter with us first.

7. Cookies & Tracking Technologies

ace55 uses cookies, local storage and similar technologies to make the platform work correctly and to give you a better experience. Here is a breakdown of what we use and why:

Cookie Type Purpose Can Be Disabled?
Essential Keeping you logged in, maintaining your session, remembering your cart or bet slip No — required for the platform to function
Functional Remembering your language preferences, notification settings and display options Yes — disabling may affect your experience
Analytics Understanding which pages and features are used most, measuring platform performance Yes — data is aggregated and anonymised
Security Detecting fraudulent sessions, identifying suspicious login attempts, CSRF protection No — essential for account security

You can manage your cookie preferences through your browser settings. Please note that disabling essential or security cookies will prevent you from logging in to your ace55 account. ace55 does not use third-party advertising cookies to track you across other websites.

8. Data Security

ace55 takes the security of your personal data seriously. We maintain the following technical and organisational measures to protect your information:

  • TLS encryption: All data transmitted between your browser or app and ace55 is encrypted using Transport Layer Security (TLS). You can verify this by the padlock icon in your browser's address bar.
  • Password hashing: Your account password is stored as a cryptographic hash. This means that even if there were ever a data breach, your actual password would not be exposed in readable form.
  • Access controls: Access to personal data within ace55's systems is restricted on a need-to-know basis. Support staff can see what is necessary to help you — they cannot see your full payment card details or password.
  • Monitoring: Our systems are monitored around the clock for unusual access patterns, suspicious login attempts and potential security incidents.
  • Incident response: In the event of a data security incident that is likely to affect your personal data, we will notify affected users as promptly as circumstances allow and take immediate steps to contain and investigate the issue.

While we maintain strong security practices, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account safe — use a strong, unique password for your ace55 account and never share your login credentials with anyone.

9. Data Retention

ace55 does not keep your personal data for any longer than is necessary for the purpose it was collected. Our general retention approach is as follows:

  • Active accounts: Personal and account data is retained for the duration of your account's active life on ace55.
  • Closed accounts: After an account is closed — whether voluntarily or by ace55 — basic identity and transaction records are retained for a defined period to satisfy financial record-keeping obligations and to handle any subsequent disputes or legal requirements. This period is typically five to seven years from the date of closure.
  • Support communications: Chat and email logs with our support team are generally retained for two years from the date of the last interaction in the relevant conversation.
  • Technical and log data: Server logs, IP address records and session data are typically retained for a shorter period — generally 90 days — unless a security investigation requires them to be retained for longer.
  • Marketing preferences: If you opt out of marketing communications, a record of your opt-out preference is retained indefinitely so we do not accidentally contact you again.

Once the applicable retention period expires, data is either securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10. Your Rights Over Your Data

As an ace55 user, you have the following rights in relation to the personal data we hold about you:

  • Right to access: You can request a copy of the personal data ace55 holds about you. We will provide this in a readable format within a reasonable timeframe.
  • Right to correction: If any of your personal data is inaccurate — for example, a misspelled name or an outdated contact number — you can request that we correct it. You can update basic contact details directly in your account settings.
  • Right to deletion: You can request that we delete your personal data. We will honour this request where no legal or contractual obligation requires us to retain the data. Note that certain financial records must be kept for the retention periods described in Section 9.
  • Right to restrict processing: In certain circumstances you may ask us to limit how we use your data while a query or dispute is being resolved.
  • Right to object to marketing: You can opt out of receiving marketing communications from ace55 at any time by updating your notification preferences in your account settings or by contacting support.
  • Right to data portability: You can request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.

To exercise any of the above rights, contact our support team using the details in Section 13. We may need to verify your identity before processing a data request to ensure we are responding to the genuine account holder.

11. Minors

ace55 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, please do not attempt to register an account or use any part of the ace55 platform.

If we discover or are informed that an account belongs to a person under 18, we will immediately suspend the account, investigate the matter and delete any personal data collected from that individual. Any deposits or winnings associated with a minor's account will be returned to the original payment source where this is technically possible.

If you are a parent or guardian and believe your child may have registered on ace55, please contact our support team immediately so we can take prompt action.

12. Changes to This Privacy Policy

ace55 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable requirements. When we make a material change — for example, a new category of data we collect, or a new type of third party we share data with — we will publish a notice on the platform before the change takes effect.

Minor updates such as clarifications, corrections of typographical errors or rewording that does not change the substance of the policy may be made without a specific advance notice. The "last updated" date at the top of this page always reflects when the policy was most recently revised.

We encourage you to review this page periodically. Continued use of ace55 after a policy update constitutes your acknowledgment of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we have handled your personal information, please reach out to our support team:

[email protected] — Please include your registered username and a brief description of your query so we can help you as quickly as possible.

We aim to respond to all privacy-related requests within 5 business days. For urgent matters — particularly suspected unauthorised access to your account or a potential data breach affecting your information — please indicate this clearly in your message so it can be prioritised.

You can also find answers to common account and platform questions on our FAQ page.

Ready to Play with Confidence?

Now you know how ace55 protects your data. Create a free account, deposit in PKR and enjoy cricket, PSL, live casino and more — with full transparency about your privacy.

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Questions? Read our FAQ or review our Terms and Conditions.